Toyzgang.com has an option of returning the Product within 24 hours of its receipt. We would consider the following points before accepting the product back
A product cannot be returned once it has been used, worn out or torn/damaged. Please ensure that the product is in original condition and unused. You need to return the product with all the price tags, original packing, labels and invoice.
Suspected Damage:At times, the outer packaging may appear to be damaged, but the actual product will be just fine in most of such cases. Get in touch with our customer care at 7202999555 (Monday to Friday: 9am to 6pm) within 24 hours of delivery of the product, in case the product arrives damaged.
In case, you get a defective or damaged product from our side, we will return or replace it and bear the shipping cost also. Please pursue the following process for returning an item purchased from Toyzgang
You can cancel your Order before it has been shipped from our warehouse. This does not include items purchased on special/promotional sale.
Our products include Toys & Games for all age groups and it may take an overall time of 1-2 weeks to get delivered depending upon your location and availability of the product at that moment. In some cases, the delivery process can take extra time and you may need to pay some special delivery charges which will be notified in advance.
In case the product delivered to you is undamaged and still you wish to return it or you refuse to accept the delivery of the Ordered Product, then the Shipping Charges charged for the Order, if any, would not be refundable.
Discounted/Non-Returnable Products Products purchased under Special/Promotional/Seasonal Sales or sold under heavy discount options and/or freebies, if any, are not eligible for returns.
Note: Items such as Party Materials, Gift Cards, Gift Vouchers, Free Gift Items, Gift Wraps, Freebies
and Batteries without explicit Warranties specified by Manufactures etc. etc. are also not returnable. Likewise all Branded Products are non-returnable and non-exchangeable.
Product Return We thank you for shopping at Toyzgang.com. We will ensure that your shopping experience is a satisfactory one. While we work hard to ensure that you get the best quality products every single time you shop at Toyzgang, still there may be some unfortunate times when you get the damaged or defective item which you may wish to return or replace. Incase the return is accepted by Toyzgang, the refund will be made through the cash voucher (Store Credit).
Refund, if any, shall be made to the same Issuing Bank/card from which the Transaction Price was received.
Refunds for Cash-On-Delivery transactions (whenever made available) will be made via a demand draft in favor of the Buyer (as per the details provided by the Buyer at the time of registration).
For electronics payments, refund shall be made using RTGS/NEFT or any other electronic funds transfer system approved by Reserve Bank India (RBI).
Refund shall be conditional and shall be with recourse available to Toyzgang in case of any misuse by the Buyer.
Refund shall be subject to Buyer complying with Policies.
Free Replacement In case you have received a damaged or defective product, you need to inform us within 24 hours for a replacement request. You need not pay the extra cost incurred in this process. However, it is subject to the availability of the stock. In case we are not able to replace your product within stipulated time, you will receive a full transaction amout from our side in the form of a store Credit. For any further clarifications, you may always contact our customer care.
Order Cancellation Charges You cannot decline an order after it has been shipped. You will be liable for all the costs involved in both dispatch and return shipping if you fail to inform our customer care about the cancellation of your Order before Shipping of the Product or you refuse to accept the delivery of the product.
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